Guest Experience Specialist

VIO, Inc.; Rochester Hills (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure an exceptional client journey from the first call through the service. If you love beauty and bring an infectious personality, this is the place for you.

You will manage guest intake, schedule appointments, support the sales process, and represent the V/O brand with outstanding communication, organization, and professionalism in a busy spa environment.

Qualifications

• 2+ years customer service experience.
• Knowledge of spa services and client care.
• Excellent interpersonal and communication skills.
• Cleanliness and sanitation skills.
• Comfortable discussing cosmetic treatment options.

Responsibilities

• Ensure an exceptional guest experience from initial contact to service.
• Schedule appointments accurately and efficiently.
• Provide excellent communication and administrative support.
• Support the sales process and brand representation.
• Maintain a clean, organized work space and adhere to safety standards.

Skills

Organized

Responsive

Adaptive

Multitasking

Communication

Time management

Sales oriented

Job description

Look Great and Feel AMAZING!!

V/O Med Spa Rochester is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, responding to and working with new patient leads, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics:

- Ethical

• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible

Essential Skills:

• Organized
• Responsive
• Adaptive, flexible and able to multitask
• Continuous improvement mentality
• Effective communication
• Time management/self-management
• Sales oriented

Qualifications:

• Possess a thorough knowledge of spa services
• Have excellent interpersonal skills and customer service orientation
• Possess excellent cleanliness and sanitation skills
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
• 2+ years customer service experience

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Salary:

• $15/Hr+ (based on experience)