Spa Guest Experience Concierge

Hireology; Florida; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meals while on the job

25% Discount in Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

Hireology seeks a Spa Front Desk Receptionist to manage the front desk, greet guests, answer calls, book appointments, and assist with guest questions about spa services and products. You will check guests into the system, process payments, and support locker room and relaxation area cleaning as needed.

You will actively promote spa offerings, maintain a professional, confidential environment, and collaborate with team members to ensure smooth daily operations in a resort setting.

Qualifications

• Must be detail-oriented and able to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.

Responsibilities

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets;
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skills

Detail-oriented

Multi-tasking

Customer service

Money handling

Friendly personality

Team player

Excellent communication

Computer skills

Tools

Point of sale systems

Job description

Hireology seeks a Spa Front Desk Receptionist to manage the front desk, greet guests, answer calls, book appointments, and assist with guest questions about spa services and products. You will check guests into the system, process payments, and support locker room and relaxation area cleaning as needed.

You will actively promote spa offerings, maintain a professional, confidential environment, and collaborate with team members to ensure smooth daily operations in a resort setting.