Spa Front Desk Concierge | Guest Experience

OneSpaWorld LLC; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k savings plan

Paid time away

Spa service/retail discounts and promo

Job summary

Mandara Spa is seeking a Concierge to assist with front-of-house operations, greet guests, and offer information and homecare services. The role emphasizes friendly phone contact, accurate information delivery, and a welcoming appearance in a luxury spa environment.

Ideal candidates have experience with a POS system, strong communication skills, and the ability to work as part of a team while maintaining high professional standards.

Qualifications

• Experience with a Point of Sale system (Book4Time preferred).
• Answering phones in a customer-facing environment is desirable.
• Computer literate with good keyboard skills and typing ability.

Responsibilities

• Greet guests and monitor front of house to ensure service excellence.
• Provide information and homecare services to guests.
• Maintain professional appearance and support smooth front desk operations.

Skills

POS system experience

Phone etiquette

Computer literate

Strong communication

Customer service

Team player

High school diploma

Education

High school diploma or equivalent

Tools

Book4Time POS

Windows proficiency

Job description

Mandara Spa is seeking a Concierge to assist with front-of-house operations, greet guests, and offer information and homecare services. The role emphasizes friendly phone contact, accurate information delivery, and a welcoming appearance in a luxury spa environment.

Ideal candidates have experience with a POS system, strong communication skills, and the ability to work as part of a team while maintaining high professional standards.