Spa Guest Concierge & Reservations Lead

White Lodging Services, Inc.; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

White Lodging Services, Inc. operates the Spa by JW and seeks a Spa Curator to maximize guest satisfaction and revenue through scheduling, yield management and retail sales. You will be the first point of contact for guests, greeting them with warmth and professionalism while handling reservations and payments with accuracy.

The role requires strong communication, cash handling experience, and a team-oriented work style. High school diploma is required; spa experience is preferred.

Qualifications

• Customer service experience; preferably in Spa environment.
• Previous cash handling experience.
• Excellence in communication.
• Customer service skills and work ethic.
• Professional manner.
• Discretion and appearance.
• Excellent verbal and written skills with strong telephone etiquette.
• Energetic and motivated.
• Strong team player.

Responsibilities

• Greet guests and handle front-desk interactions with a warm, professional manner.
• Manage spa reservations and communicate information to guests and staff.
• Process payments and reconcile daily sales.
• Maintain inventory of spa supplies and assist with setup for events.
• Ensure security and proper access to spa areas for guests only.

Skills

Customer service

Cash handling

Communication

Telephone etiquette

Team player

Energetic

Enthusiastic

Professional demeanor

Education

High School Diploma

Job description

White Lodging Services, Inc. operates the Spa by JW and seeks a Spa Curator to maximize guest satisfaction and revenue through scheduling, yield management and retail sales. You will be the first point of contact for guests, greeting them with warmth and professionalism while handling reservations and payments with accuracy.

The role requires strong communication, cash handling experience, and a team-oriented work style. High school diploma is required; spa experience is preferred.