Spa Curator Supervisor

White Lodging; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO)

Complimentary wellness tools

Discounts on hotel rooms, dining, and entertainment

Job summary

A leading hospitality company in Charlotte, NC is seeking a Spa Curator Supervisor to lead the spa front desk team and oversee daily operations. Candidates should have previous supervisory experience in spa or hospitality settings, strong communication skills, and the ability to create memorable guest experiences. This position offers comprehensive benefits, including medical, dental, and vision insurance, along with opportunities for professional growth.

Qualifications

• Previous spa, hospitality, or customer service experience with supervisory or leadership responsibilities.
• Strong communication and interpersonal skills to create memorable guest experiences.
• Knowledge of scheduling systems, retail operations, and basic accounting procedures.

Responsibilities

• Lead and mentor the spa front desk team to deliver outstanding guest service.
• Oversee reservations for spa services and cabanas, maximizing sales opportunities.
• Manage daily financial processes, including submitting reports and reconciling payments.
• Maintain an organized and welcoming spa environment.
• Greet guests warmly and assist with reservations or directions.
• Support the safety and security of the spa.
• Collaborate with the Spa Director on operational improvements.

Skills

Supervisory experience

Strong communication skills

Organizational skills

Interpersonal skills

Customer service experience

Job description

Join to apply for the Spa Curator Supervisor role at White Lodging

Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator Supervisor, you’ll lead and mentor the spa desk team, supporting daily operations while helping create personalized, memorable experiences for every guest.

Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator Supervisor, you’ll lead and mentor the spa desk team, supporting daily operations while helping create personalized, memorable experiences for every guest.

Responsibilities:

• Lead and mentor the spa front desk team, training associates to deliver outstanding guest service in line with brand standards.
• Oversee reservations for spa services and cabanas, maximizing sales opportunities and ensuring accurate communication of details.
• Manage daily financial processes, including submitting reports, reconciling payments, and monitoring retail performance.
• Maintain an organized and welcoming spa environment by ensuring cleanliness, proper inventory levels, and equipment readiness.
• Greet guests warmly, assist with reservations or directions, and provide knowledgeable information about the spa, hotel, and local area.
• Support the safety and security of the spa, ensuring access is limited to authorized guests.
• Collaborate with the Spa Director on operational improvements, guest satisfaction strategies, and revenue growth initiatives.
• Assist with furniture setup, product movement, and preparation for special spa events.

What You’ll Bring:

• Previous spa, hospitality, or customer service experience with supervisory or leadership responsibilities.
• Strong communication and interpersonal skills, with an ability to create memorable guest experiences.
• Knowledge of scheduling systems, retail operations, and basic accounting procedures.
• Organizational skills to manage inventories, track sales, and maintain operational standards.
• Physical ability to lift up to 25 lbs., stand for long periods, and assist with moving furniture or supplies as needed.

What You Can Look Forward To:

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.