Spa Curator — Elevate Guests, Grow in Hospitality

White Lodging Services, Inc.; Austin (TX); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave / DailyPay option

Employee Assistance Program

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Growth opportunities

Job summary

White Lodging Services, Inc. in Austin, TX seeks a Spa Curator to ensure guests enjoy a seamless spa experience from booking to checkout. You will describe treatments, promote services, handle reservations, and assist with front-desk operations.

The role requires prior spa or hospitality customer service experience, cash handling skills, and strong communication abilities. This on-site position offers comprehensive benefits and opportunities for growth within the spa program.

Qualifications

• Past customer service experience, preferably in a spa environment.
• Cash handling experience.
• Minimum of one year of employment within a hospitality-oriented environment.
• Excellent customer service skills and a strong work ethic.
• High school diploma or equivalent.
• Strong communication skills, including speaking, listening, and writing.
• Ability to stand for extended periods (7-8 hours) and push or pull up to 25 lbs. on a regular basis.

Responsibilities

• Provide guests with detailed descriptions of spa treatments, packages, services, and other spa policies.
• Utilize spa computers and software with skill and proficiency.
• Answer the phone promptly and operate the phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions, retail products, and available programs, promotions, or discounts.
• Accurately reserve, change, and cancel spa appointments.
• Ensure that the check-in, check-out, and payment processes are handled in accordance with company policy.
• Maintain an accurate count of retail inventory.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Hospitality

Communication

Education

High school diploma

Tools

Spa software

Job description

White Lodging Services, Inc. in Austin, TX seeks a Spa Curator to ensure guests enjoy a seamless spa experience from booking to checkout. You will describe treatments, promote services, handle reservations, and assist with front-desk operations.

The role requires prior spa or hospitality customer service experience, cash handling skills, and strong communication abilities. This on-site position offers comprehensive benefits and opportunities for growth within the spa program.