Spa Curator

White Lodging; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

EAP

401(k) with company match

PTO with rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Job summary

White Lodging invites applications for a Spa Curator to ensure guests enjoy a seamless, relaxing spa experience from booking through check-out in our Austin properties.

Responsibilities include detailing spa treatments, using spa software, answering calls, promoting services, and managing appointments while maintaining inventory and payments per policy.

Qualifications

• Past customer service experience is required.
• Previous cash handling experience is preferred.
• Minimum of one year in a hospitality-oriented environment.
• Excellent customer service and strong work ethic.

Responsibilities

• Provide guests with detailed descriptions of spa treatments, packages, services, and policies.
• Utilize spa computers and software with skill and proficiency.
• Answer the phone promptly and operate the phone system accurately and efficiently.
• Promote spa treatments, services, sessions, retail products, and programs.
• Accurately reserve, change, and cancel spa appointments.
• Ensure check-in, check-out, and payments follow company policy.
• Maintain an accurate count of retail inventory.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Hospitality

Communication

Education

High School Diploma or equivalent

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator, you will play a key role in ensuring that our guests enjoy a seamless, relaxing spa experience from booking through check-out.

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Spa Curator, you will play a key role in ensuring that our guests enjoy a seamless, relaxing spa experience from booking through check-out.

Responsibilities

What You’ll Do

• Provide guests with detailed descriptions of spa treatments, packages, services, and other spa policies.
• Utilize spa computers and software with skill and proficiency.
• Answer the phone promptly and operate the phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions, retail products, and available programs, promotions, or discounts.
• Accurately reserve, change, and cancel spa appointments.
• Ensure that the check-in, check-out, and payment processes are handled in accordance with company policy.
• Maintain an accurate count of retail inventory.
• Perform other duties as assigned.

What You’ll Bring

• Past customer service experience, preferably in a spa environment.
• Previous cash handling experience.
• Minimum of one year of employment within a hospitality-oriented environment.
• Excellent customer service skills and a strong work ethic.
• High school diploma or equivalent.
• Strong communication skills, including speaking, listening, and writing.
• Ability to stand for extended periods (7–8 hours) and push or pull up to 25 lbs. on a regular basis.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.