Spa GM in Training: Lead Front Desk & Drive Sales

FGG Spa, LLC; Winston-Salem (NC); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – Winston Salem is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk, drive memberships, and develop a strong guest-experience team. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment and is passionate about developing a high-performing front desk staff.

You will own daily front desk operations, coach staff to achieve membership, retail and service goals, and support the

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations and guest flow.
• Lead, coach, and support the front desk team to meet goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure high standard of execution across client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain momentum in daily operations.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Fast-paced environment

Flexible availability

Booking systems

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – Winston Salem is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk, drive memberships, and develop a strong guest-experience team. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment and is passionate about developing a high-performing front desk staff.

You will own daily front desk operations, coach staff to achieve membership, retail and service goals, and support the