Sales-Driven Spa GM in Training — Front Desk Leader

Hand & Stone Franchise Corp; Gaithersburg (MD); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Résumé du poste

Hand & Stone Massage and Facial Spa – LOCATION (217 Kentlands Blvd, Gaithersburg, MD 20878) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsabilités

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Own daily front desk operations, guest flow, and performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Train and develop new front desk staff; support reporting and cash handling.

Connaissances

Leadership

Sales

Communication

Guest service

Coaching

Outils

Zenoti

Description du poste

Hand & Stone Massage and Facial Spa – LOCATION (217 Kentlands Blvd, Gaithersburg, MD 20878) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a