Spa Front Desk Leader: Drive Sales & Guest Experience

Hand & Stone - 1431 Kelly Rd - Apex, NC; Apex (NC); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Opportunity for advancement

Training & development

Performance-based bonuses

Job summary

Hand & Stone Massage and Facial Spa in Apex is seeking a motivated General Manager in Training (GMIT). This role focuses on driving sales performance, leading a front desk team, and preparing for future leadership opportunities within the company.

Ideal candidates will have 1–3 years of leadership experience and a strong sales background. Compensation includes hourly pay, uncapped commissions, and potential earnings up to $45,000 annually based on performance.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales or customer service.
• Proven ability to lead and coach a team.

Responsibilities

• Achieve and exceed sales goals at the front desk.
• Lead and support the front desk team.
• Assist the General Manager with daily operations.

Skills

Leadership experience

Sales background

Customer service expertise

Strong communication skills

Ability to coach or influence a team

Solutions-oriented mindset

Tools

Booking systems (Zenoti or similar)

Job description

Hand & Stone Massage and Facial Spa in Apex is seeking a motivated General Manager in Training (GMIT). This role focuses on driving sales performance, leading a front desk team, and preparing for future leadership opportunities within the company.

Ideal candidates will have 1–3 years of leadership experience and a strong sales background. Compensation includes hourly pay, uncapped commissions, and potential earnings up to $45,000 annually based on performance.