Spa Front Desk Leader: GM in Training for Growth & Sales

Fgg Spa, Llc.; Apex (NC); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K with company match

Paid Time Off

Service & product discounts

Growth opportunities

Strong support system

Family-owned culture

Job summary

Hand & Stone Massage and Facial Spa – APEX is seeking a high-energy General Manager in Training to lead the front desk and drive sales in a fast-paced spa environment. You will own guest flow, coaching, and performance metrics while developing a strong, guest-focused team.

The role emphasizes sales execution, guest experience, and operational excellence, with a clear path to leadership opportunities within the organization based on performance and readiness.

Qualifications

• 1–3 years of leadership experience in a fast-paced, service-driven environment.
• Strong background in sales, customer service, or performance-driven settings.
• Proven ability to lead, coach, or influence a team.
• Excellent communication and interpersonal skills.
• High accountability with a solutions-oriented mindset.
• Comfortable working nights, weekends, and holidays.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Coach front desk to improve conversion and guest experience.
• Promote services, upgrades, and offers consistently.
• Support call handling and booking conversion to boost revenue.
• Own daily front desk operations and guest flow.
• Lead and develop the front desk team to meet goals.
• Support daily operational execution and reporting.

Skills

Leadership

Sales

Customer service

Coaching

Communication

Booking systems

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – APEX is seeking a high-energy General Manager in Training to lead the front desk and drive sales in a fast-paced spa environment. You will own guest flow, coaching, and performance metrics while developing a strong, guest-focused team.

The role emphasizes sales execution, guest experience, and operational excellence, with a clear path to leadership opportunities within the organization based on performance and readiness.