Spa General Manager: Lead Teams, Grow Revenue & Experience

FGG Spa, LLC; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC operates Hand & Stone Massage and Facial Spa in Charlotte, NC. We’re seeking a high‑impact General Manager to lead the team and the business, delivering an exceptional guest experience and sustainable profitability.

You’ll drive spa performance, build a culture of accountability, recruit and develop staff, manage KPIs and P&L, and execute local marketing to grow memberships and service utilization.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience preferred.
• Comfort in a fast-paced environment with a flexible schedule.

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales growth, memberships, and profitability.
• Own key metrics, reporting, and P&L.
• Recruit, hire, and retain a high-performing team.
• Coach and develop staff with a people-first mindset.
• Ensure World Class Client experience (WCCE) across touchpoints.
• Increase revenue through memberships, service utilization, and retail.
• Utilize reporting and data to identify opportunities and improve results.
• Optimize scheduling and staffing to support service and business needs.
• Lead local marketing and community outreach initiatives.

Skills

Leadership

Sales growth

Communication

People leadership

KPIs

P&L

Fast-paced

Job description

FGG Spa, LLC operates Hand & Stone Massage and Facial Spa in Charlotte, NC. We’re seeking a high‑impact General Manager to lead the team and the business, delivering an exceptional guest experience and sustainable profitability.

You’ll drive spa performance, build a culture of accountability, recruit and develop staff, manage KPIs and P&L, and execute local marketing to grow memberships and service utilization.