Spa General Manager — Lead Team, Grow Revenue & Experience

FGG Spa, LLC; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) with match

Bonuses

Paid time off

Discounts on services/products

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business. You’ll own spa performance, deliver an exceptional guest experience, and drive revenue and profitability.

This people-first, servant-leader role focuses on building a strong culture, developing the team, and achieving results in a fast-paced environment. There is a clear path for growth within a multi-unit organization.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• A balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales, memberships, and profitability.
• Own key metrics, reporting, and P&L ownership.
• Recruit, hire, and retain a high-performing team.
• Lead, coach, and develop your team with a people-first mindset.
• Build a culture of accountability, engagement, and service excellence.
• Ensure a World Class Client experience (WCCE) across all touchpoints.
• Increase revenue through memberships, service utilization, and retail performance.
• Use reporting and data to identify opportunities and improve results.
• Optimize scheduling and staffing to support both service and business needs.
• Execute local marketing and community outreach initiatives.

Skills

Leadership

Sales optimization

KPIs

P&L management

Communication skills

People development

Operations management

Job description

Hand & Stone Massage and Facial Spa is seeking a high-impact General Manager to lead both the team and the business. You’ll own spa performance, deliver an exceptional guest experience, and drive revenue and profitability.

This people-first, servant-leader role focuses on building a strong culture, developing the team, and achieving results in a fast-paced environment. There is a clear path for growth within a multi-unit organization.