Spa General Manager - Growth & Guest Experience Leader

FGG Spa, LLC; Alexandria (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC, a Hand & Stone Massage and Facial Spa franchisee in Alexandria, seeks a high-impact General Manager to lead both the team and the business. You’ll own spa performance, drive sales, profitability, and guest experience while building a culture of accountability and service excellence.

You’ll recruit, coach, and develop a high-performing team, manage KPIs and P&L, and execute local marketing and community outreach to grow memberships and service utilization in a fast-paced environment.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Lead the business: spa operations and overall performance, sales growth, membership performance, profitability, and P&L ownership.
• Build the team: recruit, hire and retain a high-performing team; coach and develop with a people-first mindset; ensure a World Class Client experience (WCCE).
• Drive the results: increase revenue through memberships, service utilization, and retail performance; use data to identify opportunities; optimize scheduling and staffing; execute local marketing and outreach initiatives.

Job description

FGG Spa, LLC, a Hand & Stone Massage and Facial Spa franchisee in Alexandria, seeks a high-impact General Manager to lead both the team and the business. You’ll own spa performance, drive sales, profitability, and guest experience while building a culture of accountability and service excellence.

You’ll recruit, coach, and develop a high-performing team, manage KPIs and P&L, and execute local marketing and community outreach to grow memberships and service utilization in a fast-paced environment.