Spa General Manager: Lead Team, Grow Sales Guest Experience

FGG Spa, LLC; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The company seeks a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience while driving revenue and profitability.

You’ll own spa performance, build a culture of accountability and service excellence, recruit and develop your team, and align scheduling, marketing, and operations

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• A balance of people leadership and business acumen.
• Strong experience working with KPIs is required.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Drive sales growth, membership performance, and profitability.
• Own key metrics, reporting, and P&L oversight.

Skills

Leadership

Sales leadership

Communication

KPIs

P&L management

Customer experience

Job description

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The company seeks a high-impact, performance-driven General Manager to lead both the team and the business, delivering an exceptional guest experience while driving revenue and profitability.

You’ll own spa performance, build a culture of accountability and service excellence, recruit and develop your team, and align scheduling, marketing, and operations