General Manager — Spa Growth & Team Leader

Fgg Spa, Llc.; Columbia (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC is seeking a high-impact, performance-driven General Manager to lead both the team and the business at Hand & Stone Massage and Facial Spa in Columbia, MD. You will own spa performance, develop a strong culture, and drive guest experience, sales, and profitability.

Lead the team, optimize scheduling, manage KPIs and P&L, and partner with local marketing to grow memberships and service utilization. A fast-paced, people-first environment awaits a results-driven leader.

Qualifications

• 3–5 years of leadership experience.
• Proven success driving sales and team performance.
• Strong communication and leadership skills.
• Balance of people leadership and business acumen.
• Strong experience working with KPIs.
• P&L experience strongly preferred.
• Comfort in a fast-paced environment.
• Flexible schedule (nights/weekends/holidays).

Responsibilities

• Oversee spa operations and overall performance.
• Lead growth in sales, memberships, and profitability.
• Own key metrics, reporting, and P&L oversight.
• Recruit, hire, and retain a high-performing team.
• Coach and develop staff with a people-first mindset.
• Ensure a World Class Client experience across touchpoints.

Skills

Leadership

Sales growth

Communication

People leadership

KPIs

P&L

Fast-paced environment

Job description

FGG Spa, LLC is seeking a high-impact, performance-driven General Manager to lead both the team and the business at Hand & Stone Massage and Facial Spa in Columbia, MD. You will own spa performance, develop a strong culture, and drive guest experience, sales, and profitability.

Lead the team, optimize scheduling, manage KPIs and P&L, and partner with local marketing to grow memberships and service utilization. A fast-paced, people-first environment awaits a results-driven leader.