Overnight Guest Experience Concierge

Irvine Company; Newport Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fashion Island Hotel in Newport Beach, CA seeks an Overnight Guest Relations Representative to provide exceptional front-desk service and guest assistance. You will welcome guests, register arrivals, manage reservations, answer inquiries, and coordinate with hotel departments to fulfill requests while maintaining 5-diamond standards.

Ideal candidates balance professionalism with warmth, communicate clearly, handle safety deposit-box requests, cash handling, and nightly reporting.

Qualifications

• Reading, writing and oral proficiency in the English language.
• A desire to consistently deliver exceptional customer service.
• Excellent communication skills.
• Computer proficiency.

Responsibilities

• Display a friendly, courteous and professional manner to guests and staff.
• Welcome and register hotel guests with emphasis on fulfilling requests and following policies.
• Handle a multitude of keys and manage room assignments as required.
• Quote and be familiar with room and rate availability for current and future dates.
• Accept reservations, changes and cancellations; pre-register groups as needed.
• Assist VIPs and return guests to their rooms; coordinate luggage handling with staff.
• Handle guest problems or complaints and follow up as needed.
• Provide accurate information to guests and anticipate needs.
• Know available city activities and provide information, tickets, and reservations.

Skills

Customer service

Communication skills

Computer proficiency

Job description

Fashion Island Hotel in Newport Beach, CA seeks an Overnight Guest Relations Representative to provide exceptional front-desk service and guest assistance. You will welcome guests, register arrivals, manage reservations, answer inquiries, and coordinate with hotel departments to fulfill requests while maintaining 5-diamond standards.

Ideal candidates balance professionalism with warmth, communicate clearly, handle safety deposit-box requests, cash handling, and nightly reporting.