Spa Front Desk Lead — Sales & Operations (GM in Training)

Hand & Stone Massage and Facial Spa; Easton (Northampton County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa - EASTON (3770 Dryland Way, Easton, PA 18045) is seeking a high-energy, sales-driven General Manager in Training to lead our front desk team and guest experience in a fast-paced environment.

You will own daily front desk operations, coach the team toward sales goals, and support the Spa Leadership Team while developing future leaders within the organization.

Qualifications

• 1-3 years of leadership experience.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) is a plus.

Responsibilities

• Drive sales performance by achieving and exceeding membership, retail, gift card, and service goals.
• Actively coach the front desk team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.

Skills

Leadership

Sales

Customer Service

Coaching

Communication

Accountability

Flexibility

Zenoti

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa - EASTON (3770 Dryland Way, Easton, PA 18045) is seeking a high-energy, sales-driven General Manager in Training to lead our front desk team and guest experience in a fast-paced environment.

You will own daily front desk operations, coach the team toward sales goals, and support the Spa Leadership Team while developing future leaders within the organization.