Spa Front Desk Leader — GM in Training

Hand & Stone Franchise Corp; Glen Mills (Delaware County); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with company match

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa – GLEN MILLS is seeking a high-energy, sales-driven General Manager in Training to lead the front desk team, drive membership and service sales, and ensure exceptional guest experiences. This role prepares you for future leadership opportunities within the Hand & Stone organization, with promotion based on performance and business needs.

You will own daily front desk operations, coach the team, and promote services and offers with confidence.

Qualifications

• Leadership experience in fast-paced, goal-driven environments.
• Strong background in sales, customer service, or performance-driven settings.
• Proven ability to lead, coach, or influence a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales performance by meeting or exceeding membership, retail, gift card, and service sales goals.
• Lead the front desk team to optimize guest flow and bookings while maintaining high service standards.
• Support spa leadership with daily operations, training, onboarding, and reporting.

Skills

Leadership

Sales

People management

Communication

Tools

Booking systems (Zenoti)

Job description

Hand & Stone Massage and Facial Spa – GLEN MILLS is seeking a high-energy, sales-driven General Manager in Training to lead the front desk team, drive membership and service sales, and ensure exceptional guest experiences. This role prepares you for future leadership opportunities within the Hand & Stone organization, with promotion based on performance and business needs.

You will own daily front desk operations, coach the team, and promote services and offers with confidence.