Spa Front Desk Leader - General Manager in Training

Hand & Stone Massage and Facial Spa; Langhorne (Bucks County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – LANGHORNE is seeking a high-energy, sales-driven leader for a General Manager in Training role. You will own the front desk experience, coach staff, and drive membership, retail, and service sales while delivering exceptional guest care.

The position prepares you for future leadership within a fast-paced, multi-unit organization, offering advancement opportunities and a strong people-first culture. Evening and weekend availability is required.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive sales performance by coaching the team on conversion and achieving goals.
• Lead the front desk, manage guest flow, and ensure high service standards.
• Support spa leadership with daily operations, training, and reporting.
• Maintain accountability around membership conversion and booking efficiency.

Skills

Leadership

Sales

Customer service

Communication

Flexibility

Accountability

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – LANGHORNE is seeking a high-energy, sales-driven leader for a General Manager in Training role. You will own the front desk experience, coach staff, and drive membership, retail, and service sales while delivering exceptional guest care.

The position prepares you for future leadership within a fast-paced, multi-unit organization, offering advancement opportunities and a strong people-first culture. Evening and weekend availability is required.