Spa Front Desk Lead - Guest Experience & Scheduling

The Spa at Litchfield Hills; Litchfield (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Matching 401(k)

Paid Sick Leave

Job summary

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to welcome guests, manage check-in/out, and support daily spa operations in a fast-paced environment.

You will handle phone calls, scheduling, product recommendations, and transactions, while maintaining a calm, organized front desk and contributing to a high-quality guest experience. Availability for evenings and at least one weekend day is preferred.

Qualifications

• 2+ years in front desk or hospitality roles preferred.
• Strong communication skills with diverse clientele.
• Cash handling experience.
• Able to multitask and problem-solve in a fast-paced setting.
• Detail-oriented and highly organized.
• Proficient with scheduling systems and POS.
• Professional presentation and interpersonal skills.
• Open to feedback and continuous improvement.
• Availability for evenings and at least one weekend day.

Responsibilities

• Welcome guests with warmth and manage arrivals/departures.
• Handle high-volume phone calls and scheduling with accuracy.
• Maintain a dynamic appointment book to optimize operations.
• Recommend treatments and retail products to guests.
• Process transactions and encourage pre-booking for guest retention.
• Collaborate with team to ensure smooth workflow and elevated service.
• Keep front desk calm, organized and able to multitask.

Skills

Customer service

Communication

Multitasking

Organization

Interpersonal skills

Tools

POS systems

Scheduling software

Computer literacy

Job description

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to welcome guests, manage check-in/out, and support daily spa operations in a fast-paced environment.

You will handle phone calls, scheduling, product recommendations, and transactions, while maintaining a calm, organized front desk and contributing to a high-quality guest experience. Availability for evenings and at least one weekend day is preferred.