Front Desk Coordinator

The Spa at Litchfield Hills; Litchfield (CT); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Matching 401(k)

Paid Sick Leave

Descripción de la vacante

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to welcome guests, manage check-in/out, and support daily spa operations in a fast-paced environment.

You will handle phone calls, scheduling, product recommendations, and transactions, while maintaining a calm, organized front desk and contributing to a high-quality guest experience. Availability for evenings and at least one weekend day is preferred.

Formación

• 2+ years in front desk or hospitality roles preferred.
• Strong communication skills with diverse clientele.
• Cash handling experience.
• Able to multitask and problem-solve in a fast-paced setting.
• Detail-oriented and highly organized.
• Proficient with scheduling systems and POS.
• Professional presentation and interpersonal skills.
• Open to feedback and continuous improvement.
• Availability for evenings and at least one weekend day.

Responsabilidades

• Welcome guests with warmth and manage arrivals/departures.
• Handle high-volume phone calls and scheduling with accuracy.
• Maintain a dynamic appointment book to optimize operations.
• Recommend treatments and retail products to guests.
• Process transactions and encourage pre-booking for guest retention.
• Collaborate with team to ensure smooth workflow and elevated service.
• Keep front desk calm, organized and able to multitask.

Conocimientos

Customer service

Communication

Multitasking

Organization

Interpersonal skills

Herramientas

POS systems

Scheduling software

Computer literacy

Descripción del empleo

Front Desk Coordinator at The Spa at Litchfield Hills

Job Description

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
• Manage high-volume phone and scheduling systems with accuracy and efficiency
• Coordinate and maintain a dynamic appointment book to optimize daily operations
• Deliver personalized service by recommending treatments and retail products
• Process transactions and encourage pre-booking to enhance guest retention
• Collaborate with team members to ensure smooth workflow and elevated service standards
• Maintain a calm, organized front desk environment while multitasking effectively

Qualifications

• 2+ years of experience in front desk, hospitality, spa, salon, or customer service preferred
• Strong communication skills with the ability to engage a diverse clientele
• Cash handling experience
• Proven ability to multitask and problem-solve in a fast-paced setting
• Detail-oriented with excellent organizational skills
• Comfortable with computers, scheduling software, and point-of-sale systems
• Professional presentation, demeanor, and strong interpersonal skills
• Open to feedback and committed to continuous improvement
• Availability for evenings and at least one weekend day

What We Offer

• Competitive starting pay with opportunities for advancement
• A supportive, team-oriented culture
• Opportunity to grow within a well-established spa environment
• Hands-on experience in luxury hospitality and guest services
• Matching 401(k)
• Paid Sick Leave