Spa Front Desk Coordinator - Guest Experience Lead

The Spa at Litchfield Hills; Litchfield (CT); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Matching 401(k)

Paid Sick Leave

Résumé du poste

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to join our team. This role supports guest experiences and daily spa operations in a fast-paced environment, delivering warmth and efficiency at the front desk.

Responsibilities include greeting guests, handling calls, scheduling, and promoting treatments and products. Ideal candidates have 2+ years in front desk or hospitality roles, strong communication, cash handling, and comfort with POS systems.

Qualifications

• 2+ year experience in front desk, hospitality, spa, salon, or customer service preferred.
• Strong communication skills with the ability to engage a diverse clientele.
• Cash handling experience.
• Proven ability to multitask and problem-solve in a fast-paced setting.
• Detail-oriented with excellent organizational skills.
• Comfortable with computers, scheduling software, and point-of-sale systems.
• Professional presentation, demeanor, and strong interpersonal skills.
• Open to feedback and committed to continuous improvement.
• Availability for evenings and at least one weekend day.

Responsabilités

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
• Manage high-volume phone and scheduling systems with accuracy and efficiency
• Coordinate and maintain a dynamic appointment book to optimize daily operations
• Deliver personalized service by recommending treatments and retail products
• Process transactions and encourage pre-booking to enhance guest retention
• Collaborate with team members to ensure smooth workflow and elevated service standards
• Maintain a calm, organized front desk environment while multitasking effectively

Connaissances

Customer service

Multitasking

Communication skills

Cash handling

Organizational skills

Computer proficiency

Scheduling software

Interpersonal skills

Open to feedback

Outils

POS systems

Scheduling software

Description du poste

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to join our team. This role supports guest experiences and daily spa operations in a fast-paced environment, delivering warmth and efficiency at the front desk.

Responsibilities include greeting guests, handling calls, scheduling, and promoting treatments and products. Ideal candidates have 2+ years in front desk or hospitality roles, strong communication, cash handling, and comfort with POS systems.