Front Desk Coordinator — Luxury Spa (Growth & 401(k))

The-Spa-At-Litchfield-Hills; Litchfield (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401(k)

Paid Sick Leave

Job summary

The Spa at Litchfield Hills is seeking a dynamic Front Desk Coordinator to join our team. This role serves as the first and last contact for guests, delivering exceptional experiences in a fast-paced spa setting.

You will handle calls, scheduling, and transactions while promoting treatments and retail products. The ideal candidate brings 2+ years of front desk or hospitality experience and a polished, guest-centric demeanor.

Qualifications

• 2+ years in front desk, hospitality, spa, salon, or customer service preferred.

Responsibilities

• Provide a warm, professional welcome to guests and manage arrival/departure flows.
• Handle high-volume calls and scheduling with accuracy.
• Maintain dynamic appointment book to optimize daily operations.
• Recommend treatments and retail products to guests.
• Process transactions and encourage pre-booking for retention.
• Collaborate with team to ensure smooth workflow and elevated service.
• Maintain a calm, organized front desk environment while multitasking.

Skills

Communication

Cash handling

Multitasking

Guest services

Phone etiquette

Tools

Scheduling software

POS systems

Job description

The Spa at Litchfield Hills is seeking a dynamic Front Desk Coordinator to join our team. This role serves as the first and last contact for guests, delivering exceptional experiences in a fast-paced spa setting.

You will handle calls, scheduling, and transactions while promoting treatments and retail products. The ideal candidate brings 2+ years of front desk or hospitality experience and a polished, guest-centric demeanor.