Guest Experience Coordinator — Spa & Medical Spa

Lords and Ladies Salon and Medical Spa- Gilbertsville; Gilbertsville (PA); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Short- and long-term disability

Paid time off

Opportunities for growth

Simple IRA Options

Descripción de la vacante

Lords & Ladies Salon and Medical Spa- Gilbertsville is seeking a friendly Front Desk Coordinator to greet guests, manage appointments, and support service teams in a fast-paced, client-focused environment. You will handle check-ins, payments, retail inquiries, and daily scheduling with attention to detail and a professional demeanor.

This role offers flexible scheduling (including evenings and weekends on a full- or part-time basis), comprehensive training, and opportunities for growth within a

Formación

• High school diploma or equivalent.
• Experience in customer service or front desk preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with scheduling systems (training provided).

Responsabilidades

• Greet guests warmly and professionally upon arrival and departure.
• Answer phones, respond to inquiries, and book appointments using the salon software system.
• Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction.
• Handle guest check-ins and check-outs, including retail sales and payment processing.
• Maintain a clean and organized front desk and lobby area.
• Support the service team by monitoring appointment flow and communicating updates.
• Promote and educate guests on retail products, service packages, and promotions.
• Resolve scheduling conflicts or guest concerns with a solution-oriented mindset.
• Assist with inventory tracking and receiving deliveries as needed.
• Represent Lords & Ladies with professionalism in appearance, tone, and communication.
• Participate in ongoing training, meetings, and company events.

Conocimientos

Communication

Interpersonal skills

Multitasking

Customer service

Educación

High school diploma

Herramientas

Scheduling software

Computer literacy

Descripción del empleo

Lords & Ladies Salon and Medical Spa- Gilbertsville is seeking a friendly Front Desk Coordinator to greet guests, manage appointments, and support service teams in a fast-paced, client-focused environment. You will handle check-ins, payments, retail inquiries, and daily scheduling with attention to detail and a professional demeanor.

This role offers flexible scheduling (including evenings and weekends on a full- or part-time basis), comprehensive training, and opportunities for growth within a