Front Desk Administrator

The-Spa-At-Litchfield-Hills; Litchfield (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401(k)

Paid Sick Leave

Job summary

The Spa at Litchfield Hills is seeking a dynamic Front Desk Coordinator to join our team. This role serves as the first and last contact for guests, delivering exceptional experiences in a fast-paced spa setting.

You will handle calls, scheduling, and transactions while promoting treatments and retail products. The ideal candidate brings 2+ years of front desk or hospitality experience and a polished, guest-centric demeanor.

Qualifications

• 2+ years in front desk, hospitality, spa, salon, or customer service preferred.

Responsibilities

• Provide a warm, professional welcome to guests and manage arrival/departure flows.
• Handle high-volume calls and scheduling with accuracy.
• Maintain dynamic appointment book to optimize daily operations.
• Recommend treatments and retail products to guests.
• Process transactions and encourage pre-booking for retention.
• Collaborate with team to ensure smooth workflow and elevated service.
• Maintain a calm, organized front desk environment while multitasking.

Skills

Communication

Cash handling

Multitasking

Guest services

Phone etiquette

Tools

Scheduling software

POS systems

Job description

Front Desk Coordinator (Full-Time or Part-Time)
The Spa at Litchfield Hills

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
• Manage high-volume phone and scheduling systems with accuracy and efficiency
• Coordinate and maintain a dynamic appointment book to optimize daily operations
• Deliver personalized service by recommending treatments and retail products
• Process transactions and encourage pre-booking to enhance guest retention
• Collaborate with team members to ensure smooth workflow and elevated service standards
• Maintain a calm, organized front desk environment while multitasking effectively

Qualifications

• 2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
• Strong communication skills with the ability to engage a diverse clientele
• Cash handling experience
• Proven ability to multitask and problem-solve in a fast-paced setting
• Detail-oriented with excellent organizational skills
• Comfortable with computers, scheduling software, and point-of-sale systems
• Professional presentation, demeanor, and strong interpersonal skills
• Open to feedback and committed to continuous improvement
• Availability for evenings and at least one weekend day

What We Offer

• Competitive starting pay with opportunities for advancement
• A supportive, team-oriented culture
• Opportunity to grow within a well-established spa environment
• Hands-on experience in luxury hospitality and guest services
• Matching 401(k)
• Paid Sick Leave