Spa Front Desk Lead - Guest Experience & Scheduling

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

The Omni Homestead Resort & Spa seeks a Spa Lead Front Desk Agent to deliver exceptional service at the Spa Reception and Retail area. You will schedule spa services, handle guest inquiries, and process billing with precision to maximise guest satisfaction and revenue.

Join a renowned Virginia resort with a legacy of hospitality, where friendly, proactive associates support each other and guests during busy periods, events, and holidays.

Qualifications

• Must be able to stand for entire shift.
• Flexible hours during busy times, including nights, weekends, and holidays.
• Passionate about providing warm, personalized service.
• Maintain high personal hygiene and appearance standards.
• Ability to handle stressful, busy hotel operations with a positive demeanor.

Responsibilities

• Greet and welcome guests entering the Spa.
• Handle billing and POS for spa services and retail.
• Schedule guest and staff appointments to maintain efficiency.
• Assist with scheduled retail inventory.
• Maintain orderliness and presentation of Spa Reception and Retail.
• Provide personal attention and ensure a pleasant guest visit.
• Be the primary source of information about Spa offerings and procedures.
• Attend required department trainings and meetings.
• Train and support other associates.
• Perform other duties as required by management.

Skills

Customer service

Stamina

Flexibility

Professional demeanour

Appearance standards

POS systems

Tools

POS systems

Job description

The Omni Homestead Resort & Spa seeks a Spa Lead Front Desk Agent to deliver exceptional service at the Spa Reception and Retail area. You will schedule spa services, handle guest inquiries, and process billing with precision to maximise guest satisfaction and revenue.

Join a renowned Virginia resort with a legacy of hospitality, where friendly, proactive associates support each other and guests during busy periods, events, and holidays.