Spa - Front Desk Agent - Full Time

Omni Hotels & Resorts; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville, NC, is seeking a Spa Front Desk Agent to greet guests, handle check-in, schedule appointments and process payments. You will work with The Spa team to deliver Moments of Service and ensure a warm, professional experience for all guests.

Candidates should have previous customer service experience, a high school diploma or equivalent, and strong communication skills. The role requires standing for extended periods and the ability to lift up to 30 lbs,

Qualifications

• Previous customer service experience is required.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Perform guest check-in responsibilities, include billing for their services and reviewing guest's itinerary.
• Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay.
• Confirm appointments and call late or no-show guests and respond accordingly.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell The Spa's services and products.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Become proficient with Resort Suite software in order to accurately book, change and cancel appointments.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Job description

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Overview

The Spa Front Desk Agent is responsible for the reception area at The Spa which includes: the greeting of all guests; answering phone calls; assisting guests with questions regarding Spa services, Spa products and The Omni Grove Park Inn; booking and adjusting appointments; checking the guest into the computer system and charging for services. The Spa Front Desk Agent is also responsible for filling in at The Spa Boutique and preparing next day paperwork. The Front Desk Agent receives an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Responsibilities

• Perform guest check-in responsibilities, include billing for their services and reviewing guest's itinerary.
• Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay.
• Confirm appointments and call late or no-show guests and respond accordingly.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell The Spa's services and products.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Become proficient with Resort Suite software in order to accurately book, change and cancel appointments.

Qualifications

• Previous customer service experience is required.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.