Spa Front Desk Agent — Guest Experience & Booking Pro

Boyne Resorts; Big Sky (MT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass + tickets

Discounted Big Sky skiing for friends

Employee housing discounts

Discounted ski rentals and lessons

Member pricing on F&B and Retail

Monthly employee events

Job summary

Solace Spa is seeking a friendly, reliable Front Desk Agent to greet guests, book appointments, and support a smooth spa flow. You will guide guests through services, process transactions, and help maintain a pristine, calming environment.

The role requires strong organizational skills, excellent communication, and a flexible schedule across days, evenings, weekends, and holidays. Join a peaceful yet dynamic team dedicated to wellness.

Qualifications

• High School Diploma or equivalent.
• Detail-oriented with strong organizational and multi-tasking skills.
• Computer proficiency, including Microsoft Office Suite.
• Friendly, knowledgeable, and professional communication skills.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• A genuine desire to help others and contribute to a serene, guest-focused environment.

Responsibilities

• Greet and assist all spa guests with a warm, professional demeanor.
• Answer phone calls, book appointments, and recommend appropriate services and retail products.
• Stay well-versed in all spa offerings, including massage, facials, body treatments and recovery lounge services.
• Coordinate and deliver oxygen rentals to guest rooms.
• Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift.
• Oversee the daily opening and closing procedures of the spa.
• Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day.
• Help maintain a tidy retail area, including restocking and cleaning the shelves.
• Support spa staff by managing the appointment schedule and flow of services.

Skills

Detail-oriented

Organizational skills

Multi-tasking

Microsoft Office

Communication skills

Flexible schedule

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Solace Spa is seeking a friendly, reliable Front Desk Agent to greet guests, book appointments, and support a smooth spa flow. You will guide guests through services, process transactions, and help maintain a pristine, calming environment.

The role requires strong organizational skills, excellent communication, and a flexible schedule across days, evenings, weekends, and holidays. Join a peaceful yet dynamic team dedicated to wellness.