Resort PBX & Guest Services Specialist

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Omni Homestead Resort & Spa in Hot Springs, Virginia, is hiring a friendly Front Desk Agent to greet guests, direct calls, and assist with check-in and check-out. You will provide courteous service, manage requests, and log information in Synergy and Opera.

The ideal candidate has strong English communication, cashiering or guest service experience, and a flexible schedule including nights and weekends. Join a four-season resort known for service excellence and a supportive team.

Qualifications

• Clear and professional English communication.
• Accurate data entry into computer systems.
• Ability to multitask and manage guest requests.
• Cashiering experience preferred.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Answer incoming guest calls and direct to appropriate departments.
• Log wake-up calls and guest requests in system.
• Assist guests with check-in/check-out and billing inquiries.
• Familiarize with hotel amenities and services for guest guidance.
• Maintain knowledge of front desk procedures and emergency protocols.

Skills

Communication skills

English proficiency

Customer service

Cash handling

Multitasking

Teamwork

Tools

Synergy

Opera PMS

Job description

The Omni Homestead Resort & Spa in Hot Springs, Virginia, is hiring a friendly Front Desk Agent to greet guests, direct calls, and assist with check-in and check-out. You will provide courteous service, manage requests, and log information in Synergy and Opera.

The ideal candidate has strong English communication, cashiering or guest service experience, and a flexible schedule including nights and weekends. Join a four-season resort known for service excellence and a supportive team.