Lux Spa Concierge & Guest Experience Lead

Omni Hotels; Asheville, Northern (NC, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Omni Hotels is seeking a Spa Concierge to welcome guests and guide them through a 43,000 square foot spa facility. You will tour the space, maintain pristine guest areas, and demonstrate world-class standards while assisting in both front-of-house and back-of-house operations.

The role requires strong customer service, effective communication, and the ability to multitask in a fast-paced environment. You must be 18+, hold a high school diploma, and be available weekends and holidays.

Qualifications

• Customer service experience is highly preferred.
• Friendly and personable.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa’s World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest’s needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Skills

Customer service

Friendly and personable

Professional communication

multitask

Stand for long hours

Lifting capability

Education

High school diploma or equivalent

Job description

Omni Hotels is seeking a Spa Concierge to welcome guests and guide them through a 43,000 square foot spa facility. You will tour the space, maintain pristine guest areas, and demonstrate world-class standards while assisting in both front-of-house and back-of-house operations.

The role requires strong customer service, effective communication, and the ability to multitask in a fast-paced environment. You must be 18+, hold a high school diploma, and be available weekends and holidays.