Spa Front Desk Lead: GM in Training with Growth Path

Hand & Stone Franchise Corp; Allentown (Lehigh County); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonuses

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – Allentown, PA is seeking a high-energy, sales-driven General Manager in Training (GMIT). You will own front desk operations and lead a fast-paced team to drive guest experience and sales.

This role focuses on coaching, training, and developing front desk staff, achieving membership, retail, gift card, and service goals, and preparing for future leadership opportunities within the organization. Promotion timing varies by performance and business needs.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Coach front desk team on conversion and bookings.
• Lead and support daily front desk operations.
• Train and develop front desk staff.
• Ensure high standard of guest experience.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Team coaching

Fast-paced

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – Allentown, PA is seeking a high-energy, sales-driven General Manager in Training (GMIT). You will own front desk operations and lead a fast-paced team to drive guest experience and sales.

This role focuses on coaching, training, and developing front desk staff, achieving membership, retail, gift card, and service goals, and preparing for future leadership opportunities within the organization. Promotion timing varies by performance and business needs.