Spa Front Desk Leader - General Manager in Training

Hand & Stone Massage and Facial Spa; Wyomissing (Berks County); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical Vision Dental Life Insurance

401K with 5% company match

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa – WYOMISSING is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk team and drive sales through exemplary guest experiences. You will own front desk operations, coach the team, and execute strategies that enhance member and service sales while upholding operational excellence.

We offer a pathway to leadership within a growing multi-unit organization, with compensation that blends hourly pay, commissions, and

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Train, onboard, and develop new front desk team members.
• Assist General Manager with daily operational execution.

Skills

Leadership experience

Sales performance

Customer service

People management

Front desk coaching

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa – WYOMISSING is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk team and drive sales through exemplary guest experiences. You will own front desk operations, coach the team, and execute strategies that enhance member and service sales while upholding operational excellence.

We offer a pathway to leadership within a growing multi-unit organization, with compensation that blends hourly pay, commissions, and