Spa Front Desk Leader - Drive Sales & Guest Experience

FGG Spa, LLC; Conshohocken, Northern (Montgomery County, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – CONSHOHOCKEN is seeking a General Manager in Training to lead the front desk, drive sales, and develop a strong team. This role focuses on guest experience, service excellence, and operational execution in a fast-paced spa environment.

The GMIT position prepares you for future leadership opportunities within our multi-unit organization, with promotion timing based on performance and business needs.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain consistency and momentum in daily operations.

Skills

Leadership experience

Sales background

People skills

Communication

Accountability

Fast-paced environment

Flexible availability

Booking systems experience

Tools

Zenoti or similar booking system

Job description

Hand & Stone Massage and Facial Spa – CONSHOHOCKEN is seeking a General Manager in Training to lead the front desk, drive sales, and develop a strong team. This role focuses on guest experience, service excellence, and operational execution in a fast-paced spa environment.

The GMIT position prepares you for future leadership opportunities within our multi-unit organization, with promotion timing based on performance and business needs.