Spa Front Desk & Guest Services Coordinator

Caesars Entertainment; Las Vegas (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Caesars Entertainment is hiring a spa receptionist/host at Harrah’s Las Vegas. You will greet guests, schedule appointments, and support spa facilities and retail spaces with a friendly, professional demeanor.

You’ll use MS Office for daily tasks, manage the booking system, and handle cash with accuracy. The role requires multitasking, strong communication, and teamwork in a fast-paced resort setting.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• 1-2 years reception desk/salon or spa experience and/or customer service experience preferred.
• Ability to multi-task and maintain enthusiasm and excellent customer service.

Responsibilities

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Schedule appointments on time with accuracy in person and over the phone.
• Demonstrate computer knowledge with Microsoft Office programs.
• Manage the booking system and cash handling procedures.
• Answer phones promptly and clearly.
• Assist multiple guests and maintain composure under pressure.
• Know spa treatments and retail items to upsell services.
• Maintain stock levels in reception and back spa areas.
• Perform other tasks as assigned by management.

Skills

Customer service

Communication

Multitasking

Teamwork

Professional attitude

Phone etiquette

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office (Excel, Word, Outlook)

Booking system

Job description

Caesars Entertainment is hiring a spa receptionist/host at Harrah’s Las Vegas. You will greet guests, schedule appointments, and support spa facilities and retail spaces with a friendly, professional demeanor.

You’ll use MS Office for daily tasks, manage the booking system, and handle cash with accuracy. The role requires multitasking, strong communication, and teamwork in a fast-paced resort setting.