Spa Concierge & Guest Experience Specialist

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Caesars Entertainment operates luxury spa services at Harrah's and Caesars Republic Lake Tahoe. This role focuses on delivering flawless information about treatments, scheduling massage appointments, and guiding guests through retail product purchases with exceptional service.

Ideal candidates are fluent in English, with strong guest service and computer skills, and prior spa or retail experience preferred. This is a dynamic, fast-paced environment requiring meticulous attention to detail.

Qualifications

• Literate and fluent in English.
• Excellent guest service skills.
• Ability to work in a fast paced and stressful environment.
• Computer proficiency.
• Has good writing skills; can neatly write vouchers.
• Ability to follow written and oral instructions and procedures.
• Demonstrated excellent interactive skills.
• Good math skills.
• Ability to multi-task and be detail oriented.
• Retail sales experience preferred.
• Previous spa experience preferred.

Responsibilities

• Greets and welcomes guests.
• Checks guests into the Spa using Spotlight skills and gives personalized service.
• Handles multiple phone lines at once while assisting guests in the Spa.
• Deals with High End guests (Seven Star, Diamond, VIP hotel guests).
• Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators.
• Uses Micros System for all transactions / handles cash (over $1000.00).
• Uses Spa Soft software to schedule treatments.
• Has professional product knowledge about all retail products and can assist guests with questions.
• Can accurately describe different types of services offered at the Spa (more than 45 treatments).
• Can accurately book appointments with the correct therapist at the correct times.
• Very detail oriented, can relay information to therapists if guest has certain requests or needs in a timely manner.
• Prints out the daily schedule for all therapists.
• Informs the therapists of any change in treatments or schedule.
• Assists with the sale of all retail transactions.
• Assembles reports of the days appointment log.
• Assists guest with Casino layout and directions.
• Contacts security if an emergency situation arises.
• Restocks and inventories the retail products.
• Accommodates group reservations
• Can accurately review Spa policies and procedures with guests.
• Has the knowledge of all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges and more).
• Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
• Neatly prepares daily revenue and daily transaction history for Audit and Department Manager.

Skills

English fluency

Guest service

Multi-tasking

Computer skills

Writing skills

Follow procedures

Attention to detail

Professional demeanor

Education

High School Diploma or equivalent

Job description

Caesars Entertainment operates luxury spa services at Harrah's and Caesars Republic Lake Tahoe. This role focuses on delivering flawless information about treatments, scheduling massage appointments, and guiding guests through retail product purchases with exceptional service.

Ideal candidates are fluent in English, with strong guest service and computer skills, and prior spa or retail experience preferred. This is a dynamic, fast-paced environment requiring meticulous attention to detail.