Wellness Concierge & Guest Experience

Arch Amenities Group; Palm Desert (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Arch Amenities Group is seeking a Front Desk Associate to greet guests and members, become knowledgeable about amenities, and provide friendly, efficient service.

Responsibilities include processing transactions, answering inquiries, booking spa services and personal training sessions, and assisting with daily facility operations to ensure a welcoming, secure environment for all visitors.

Qualifications

• High School diploma required; college degree preferred.
• Previous experience handling money.
• Excellent communication and customer service skills.
• Efficient, organized, able to multitask in a busy front desk environment.
• Professional demeanor and appearance; ability to stand for long periods.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet guests and members warmly and communicate facility amenities.
• Process transactions and payments accurately; reconcile if needed.
• Assist guests with reservations for spa services and personal training.
• Maintain facility cleanliness and replenish supplies as needed.
• Know the facility and services to answer inquiries confidently.
• Report incidents to the Facility Manager and follow Arch Amenities Group policies.

Skills

Customer service

Communication

Team player

Organizational skills

Professional demeanor

Education

High School diploma

College degree preferred

Job description

Arch Amenities Group is seeking a Front Desk Associate to greet guests and members, become knowledgeable about amenities, and provide friendly, efficient service.

Responsibilities include processing transactions, answering inquiries, booking spa services and personal training sessions, and assisting with daily facility operations to ensure a welcoming, secure environment for all visitors.