Fitness & Spa Front Desk Concierge

Arch Amenities Group; Alexandria (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group, a leading spa, fitness and leisure firm, seeks a Fitness Front Desk Associate to warmly greet guests, handle inquiries, and process transactions. You will learn the facility and its services to inform members and ensure a welcoming, secure environment.

The role requires excellent communication, money handling experience, and the ability to work nights, weekends, and holidays. Energetic, team oriented, and proficient with office tech are essential.

Qualifications

• High School diploma; college degree preferred.
• Experience handling money.
• Excellent communication and customer service.
• Efficient, well organized; able to multitask.
• Professional demeanor and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient with computers and office equipment.
• Able to lift 25 lbs.
• Available to work nights, weekends and holidays.
• Able to stand for long periods; able to stand, stoop, kneel, crouch, bend, walk, and talk.

Responsibilities

• Greets guests and members warmly and answers inquiries.
• Processes transactions and handles money and daily reconciliations.
• Maintains facility cleanliness and ensures proper inventory levels.
• Develops knowledge of facility amenities to inform members and guests.
• Ensures access is restricted to actual members and guests, and that safety protocols are followed.
• Communicates important information to coworkers at shift end and updates the staff log.
• Enrolls members in programs and makes reservations for spa services and personal training.
• Assists with reservations, directions, and phone inquiries as needed.
• Performs miscellaneous duties as assigned by the Facility Manager.

Skills

Customer service

Communication

Cash handling

Organization

Multitasking

Team player

Education

High School diploma; college degree preferred

Job description

Arch Amenities Group, a leading spa, fitness and leisure firm, seeks a Fitness Front Desk Associate to warmly greet guests, handle inquiries, and process transactions. You will learn the facility and its services to inform members and ensure a welcoming, secure environment.

The role requires excellent communication, money handling experience, and the ability to work nights, weekends, and holidays. Energetic, team oriented, and proficient with office tech are essential.