Spa Front Desk: Guest Experience & Reservations

CoralTree Hospitality Group; Indio (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

CoralTree Hospitality Group seeks a Spa Front Desk Agent to warmly welcome guests, assist with appointments, and guide them through their spa journey. You will handle check-ins, payments, and retail recommendations, ensuring a calm, hospitable experience from arrival to departure.

The role requires strong communication, multitasking, and teamwork in a fast-paced spa environment. Weekend/evening availability is expected; prior guest service or hospitality experience is preferred.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication skills.
• Previous guest service or customer service experience.

Responsibilities

• Warmly welcome spa guests and visitors.
• Schedule, modify, and confirm spa appointments.
• Process payments, billing, discounts, and other transactions.
• Support retail sales by becoming familiar with spa products.
• Maintain accurate guest and appointment information.
• Maintain a clean, organized front desk and reception area.

Skills

Hospitality mindset

Guest service

Verbal communication

Multitasking

Teamwork

Sales skills

Attention to detail

Calm under pressure

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Reservations software

Job description

CoralTree Hospitality Group seeks a Spa Front Desk Agent to warmly welcome guests, assist with appointments, and guide them through their spa journey. You will handle check-ins, payments, and retail recommendations, ensuring a calm, hospitable experience from arrival to departure.

The role requires strong communication, multitasking, and teamwork in a fast-paced spa environment. Weekend/evening availability is expected; prior guest service or hospitality experience is preferred.