Lead Spa Receptionist — Guest Experience & Ops

Arch Amenities Group; National Harbor (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

Arch Amenities Group is seeking a Lead Spa Receptionist to support daily facility operations, staff scheduling, and front desk supervision. You will drive guest satisfaction, assist with programming, and uphold service standards under the Facility Director's guidance.

The role emphasizes training, payroll-related tasks, and maintaining secure access for members and guests, with varied hours including nights and weekends.

Qualifications

• College degree or comparable work experience.
• CPR/First-Aid Certified, if required by the client.
• Effective leadership skills and a strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods.
• This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk.
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays.

Responsibilities

• Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Provides excellent customer service and helps monitor guest feedback through comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training, and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program.

Skills

Leadership

Customer Service

Marketing & Promotion

Program Planning

Staff Training

Professional Communication

CPR/First Aid

Technical Proficiency

Physical Stamina

Education

College degree

Job description

Arch Amenities Group is seeking a Lead Spa Receptionist to support daily facility operations, staff scheduling, and front desk supervision. You will drive guest satisfaction, assist with programming, and uphold service standards under the Facility Director's guidance.

The role emphasizes training, payroll-related tasks, and maintaining secure access for members and guests, with varied hours including nights and weekends.