Spa Front Desk Concierge - Luxury Hotel

Montage International; Irvine (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to warmly greet guests, assist with check-in/check-out, and promote spa services and retail offerings. You will coordinate guest requests for services, maintain spa cleanliness, and support a high-end guest experience.

The role requires strong communication skills in English, prior front desk or spa experience, and the ability to handle billing and inquiries accurately.

Qualifications

• High school or equivalent education required.
• Minimum 2–3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Greet and welcome guests to the Spa; provide information and coordinate guest service requests.
• Provide spa services to guests in a courteous and proficient manner and support daily operations.
• Assist colleagues to ensure smooth Spa operations and excellent guest experiences.

Skills

Customer service

Guest greeting

English communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Spa Desk Agent to warmly greet guests, assist with check-in/check-out, and promote spa services and retail offerings. You will coordinate guest requests for services, maintain spa cleanliness, and support a high-end guest experience.

The role requires strong communication skills in English, prior front desk or spa experience, and the ability to handle billing and inquiries accurately.