Lux Spa Concierge: Guest Experience & Retail Enablement

Montage International; Bluffton (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

Montage International, Bluffton-based luxury hotel group, is seeking a Spa Concierge to greet Spa guests, answer inquiries, and coordinate services with a focus on exceptional service and smooth operations.

The role emphasizes English communication, basic math for billing, and strong knowledge of spa services with proficiency in Word, Excel, PowerPoint, and Outlook. Front desk experience and luxury hotel exposure are preferred.

Qualifications

• High school or equivalent education required.
• Minimum 2-3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Assist in greeting and welcoming guests to the Spa
• providing information to any inquiries
• help to coordinate all guest requests for services
• maintain impeccable cleanliness of the Spa
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

Skills

Customer service

English proficiency

MS Office

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International, Bluffton-based luxury hotel group, is seeking a Spa Concierge to greet Spa guests, answer inquiries, and coordinate services with a focus on exceptional service and smooth operations.

The role emphasizes English communication, basic math for billing, and strong knowledge of spa services with proficiency in Word, Excel, PowerPoint, and Outlook. Front desk experience and luxury hotel exposure are preferred.