Spa Desk Concierge: Guest Services & Reservations

Montage Laguna Beach; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Montage Laguna Beach is seeking a Spa Desk Agent to provide exceptional guest service at check-in/out and during spa reservations. This role supports the spa's goals and promotes retail revenues, acting as a partner to the organization to uphold the company’s standards and values.

The ideal candidate will be detail-oriented, customer-focused, and able to communicate clearly in English. Prior spa or hotel front-desk experience is a plus, with strong computer skills including Word, Excel,

Qualifications

• High school or equivalent education required.
• 2–3 years of customer service experience in hotel or spa.
• Working knowledge of spa services and products.
• Basic math skills for billing.
• Clear English communication; reading, writing, speaking.
• Advanced Word, Excel, PowerPoint, Outlook.

Responsibilities

• Greet and welcome guests to the Spa.
• Provide services to guests in a timely, courteous manner.
• Support daily spa operations and teamwork.

Skills

Customer service

English proficiency

Billing basics

Microsoft Office

Hospitality

Education

High school diploma

Tools

MS Office

Job description

Montage Laguna Beach is seeking a Spa Desk Agent to provide exceptional guest service at check-in/out and during spa reservations. This role supports the spa's goals and promotes retail revenues, acting as a partner to the organization to uphold the company’s standards and values.

The ideal candidate will be detail-oriented, customer-focused, and able to communicate clearly in English. Prior spa or hotel front-desk experience is a plus, with strong computer skills including Word, Excel,