Spa Desk Agent

Montage Laguna Beach; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Montage Laguna Beach is seeking a Spa Desk Agent to provide exceptional guest service at check-in/out and during spa reservations. This role supports the spa's goals and promotes retail revenues, acting as a partner to the organization to uphold the company’s standards and values.

The ideal candidate will be detail-oriented, customer-focused, and able to communicate clearly in English. Prior spa or hotel front-desk experience is a plus, with strong computer skills including Word, Excel,

Qualifications

• High school or equivalent education required.
• 2–3 years of customer service experience in hotel or spa.
• Working knowledge of spa services and products.
• Basic math skills for billing.
• Clear English communication; reading, writing, speaking.
• Advanced Word, Excel, PowerPoint, Outlook.

Responsibilities

• Greet and welcome guests to the Spa.
• Provide services to guests in a timely, courteous manner.
• Support daily spa operations and teamwork.

Skills

Customer service

English proficiency

Billing basics

Microsoft Office

Hospitality

Education

High school diploma

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Desk Agent

SUMMARY

The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Major areas of responsibility/ management include, but are not limited to: Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

QUALIFICATIONS

• High school or equivalent education required
• Minimum 2 -3 years of customer service experience in a hotel or Spa environment
• Working knowledge of spa services and products
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

• Prior front desk experience
• Luxury hotel experience strongly preferred
• Bachelor's Degree

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.