Spa Concierge: Guest Services & Reservations

Montage International; Peapack-Gladstone (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Montage International is seeking a Spa Concierge to deliver exceptional guest service in our spa and wellness areas at Spa Pendry. You will greet guests, book appointments, and advise on spa products while maintaining clean, welcoming spaces and handling cash transactions.

Ideal candidates have 1–2 years of customer service experience, strong English communication, and the ability to manage multiple requests with a smile in a luxury hotel setting.

Qualifications

• Minimum 1-2 years of customer service experience.
• Ability to push/pull large linen bins daily.
• Clear English communication (speaking, reading, writing).
• Basic math skills and the ability to accurately handle billing.
• Proficiency with Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and welcome all guests to the spa and schedule appointments via phone, email, Teams or other approved methods.
• Provide information to spa inquiries and coordinate guest requests for spa and wellness services.
• Create spa reservations and offer product/retail recommendations.
• Handle cash and ensure all transactions are closed.
• Assist with cleanliness and organization of spa public areas (reception, locker rooms, restrooms, fitness center).
• Restock linen and towels, ensure guest-wear availability.
• Seat guests at the spa pool and attend to them.
• Support daily operations and teamwork across spa, lounges, fitness center and pool.
• Assist Spa Director/Hotel Manager with related tasks.

Skills

Customer service

English proficiency

Basic math

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Spa Concierge to deliver exceptional guest service in our spa and wellness areas at Spa Pendry. You will greet guests, book appointments, and advise on spa products while maintaining clean, welcoming spaces and handling cash transactions.

Ideal candidates have 1–2 years of customer service experience, strong English communication, and the ability to manage multiple requests with a smile in a luxury hotel setting.