Spa Guest Experience Specialist

Montage International; Bluffton (SC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Montage International is seeking a Spa Concierge to deliver exceptional guest service in our luxury spa. You will assist guests with check-in and check-out, answer questions, coordinate spa services, and promote retail outlets.

This role supports the spa team in maintaining pristine facilities and timely, courteous service. A high school diploma and 2–3 years of customer service in a hotel or spa are required; English fluency and proficiency with Word, Excel, PowerPoint and Outlook are expected.

Qualifications

• High school or equivalent education required.
• Minimum 2 -3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Assist in greeting and welcoming guests to the Spa.
• Providing information to any inquiries.
• Help to coordinate all guest requests for services.
• Maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

Skills

Customer service

English communication

Billing basics

Microsoft Office

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Montage International is seeking a Spa Concierge to deliver exceptional guest service in our luxury spa. You will assist guests with check-in and check-out, answer questions, coordinate spa services, and promote retail outlets.

This role supports the spa team in maintaining pristine facilities and timely, courteous service. A high school diploma and 2–3 years of customer service in a hotel or spa are required; English fluency and proficiency with Word, Excel, PowerPoint and Outlook are expected.