Spa Front Desk Concierge — Guest Experience & Upsell

OneSpaWorld; Montville (CT); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Employee spa discounts

Friends & Family

Job summary

Mandara Spa in Montville, CT is seeking a Concierge to support front-of-house operations and ensure a welcoming guest experience. You will handle appointments, greet guests, and assist with memberships and promotions.

The role requires excellent communication, customer service skills, and familiarity with POS systems. Weekend availability is required to keep the spa running smoothly for guests.

Qualifications

• High school diploma or equivalent required.
• Eligibility to work in the United States; prior front desk or phone-based customer service is a plus.
• Strong communication and guest service orientation essential.

Responsibilities

• Greet guests, schedule appointments, and answer phones with courtesy.
• Assist front desk operations and upsell spa services.
• Manage cash handling and maintain shop displays.
• Support monthly promotions and spa memberships.
• Ensure front desk standards and guest experience.

Skills

POS experience

Customer service

Phone handling

Computer literacy

Communication skills

Attention to detail

Education

High school diploma

Tools

Book4Time

Job description

Mandara Spa in Montville, CT is seeking a Concierge to support front-of-house operations and ensure a welcoming guest experience. You will handle appointments, greet guests, and assist with memberships and promotions.

The role requires excellent communication, customer service skills, and familiarity with POS systems. Weekend availability is required to keep the spa running smoothly for guests.