Spa Front Desk Concierge Mandara Spa Mohegan Sun

OneSpaWorld; Montville (CT); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Employee spa discounts

Friends & Family

Job summary

Mandara Spa in Montville, CT is seeking a Concierge to support front-of-house operations and ensure a welcoming guest experience. You will handle appointments, greet guests, and assist with memberships and promotions.

The role requires excellent communication, customer service skills, and familiarity with POS systems. Weekend availability is required to keep the spa running smoothly for guests.

Qualifications

• High school diploma or equivalent required.
• Eligibility to work in the United States; prior front desk or phone-based customer service is a plus.
• Strong communication and guest service orientation essential.

Responsibilities

• Greet guests, schedule appointments, and answer phones with courtesy.
• Assist front desk operations and upsell spa services.
• Manage cash handling and maintain shop displays.
• Support monthly promotions and spa memberships.
• Ensure front desk standards and guest experience.

Skills

POS experience

Customer service

Phone handling

Computer literacy

Communication skills

Attention to detail

Education

High school diploma

Tools

Book4Time

Job description

Mandara Spa offers guests a luxurious healing experience that blends Balinese traditions with European techniques. Our journey began on the spiritual island of Bali, where healing practices are passed down through generations, and has expanded to locations worldwide, each uniquely reflecting the local culture while honoring our Balinese roots. Namaste.

Job Description

The Concierge is responsible for participating and monitoring front of house operations to ensure all guests are met and welcomed, and that a comprehensive range of information and home‑care services are offered while maintaining front‑line guest service excellence standards.

Responsibilities and Duties

• Front desk reception and assistance in developing service excellence to ensure the spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, and offer refreshments.
• Direct client flow at the front desk, check in and check out guests, and perform cash handling duties.
• Participate in monthly marketing promotions, promote/sell new spa memberships, and be knowledgeable about hotel and spa packages.
• Monitor spa standards, troubleshoot and resolve issues.
• Demonstrate full knowledge of menu and retail items to upsell, cross‑sell, and pre‑sell services and products.
• Monitor visual retail displays to ensure items are clean and well stocked.

Qualifications and Skills

Technical or Administrative Knowledge

• Preferred experience with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer‑service environment, retail a plus.
• Computer literate with good typing skills.
• Excellent listening and verbal skills, and effective communicator.
• Ability to operate basic business machines (e.g., calculator, fax, printer, copier).

Required Abilities

• High school diploma or equivalent.
• Eligibility to work in the United States.
• At least 1 year of experience answering phones in a customer‑oriented environment.
• Excellent client care, service excellence, and attention to detail.

Behavioral Competencies

• Cooperative and positive attitude, exercising reason.
• Professional interaction with sensitivity to guests and coworkers.
• Maintain a professional appearance at all times.
• Demonstrate pleasant and appropriate phone and front‑facing etiquette.
• High personal standards and values: self‑motivated, team player, responsible, dependable.
• Flexible and cooperative – must work weekends.

Benefits and Perks

A competitive benefits package is offered. Inquire within for details.

• $18.00 per hour plus commission and bonus programs.
• Health, vision, and dental insurance.
• 401(k) savings plan.
• Paid vacation, sick, and holiday time.
• Employee spa service and retail discounts, and Friends & Family program.