Spa Front Desk & Guest Experience Specialist

Heights Wellness Retreat; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Performance bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Massage Heights is seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our San Antonio locations. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

Responsibilities include managing bookings and guest check-in/out, driving memberships and product sales, maintaining cleanliness, and supporting a warm, memorable guest experience across the team.

Qualifications

• Warm and approachable demeanor with guest focus.
• Calm under pressure and solution oriented.
• Attention to detail to enhance guest experience.
• Motivated to meet goals and assist teammates.

Responsibilities

• Manage bookings, greeting guests, and check-out with accurate payments.
• Drive sales of memberships, packages, and gift cards.
• Maintain cleanliness and hygenic standards in the guest area.
• Address guest inquiries professionally to ensure satisfaction.
• Consult with guests to tailor services to preferences.
• Build rapport and a welcoming atmosphere across interactions.
• Support team culture with positivity and collaboration.

Skills

Guest service

Communication

Detail oriented

Problem solving

Team player

Flexibility

Tools

Booking software

Job description

Massage Heights is seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our San Antonio locations. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

Responsibilities include managing bookings and guest check-in/out, driving memberships and product sales, maintaining cleanliness, and supporting a warm, memorable guest experience across the team.