Spa Front Desk & Guest Experience Specialist

Massage Heights Indianapolis; Alamo Heights (TX); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Massage Heights is seeking a friendly Front Desk Rockstar to welcome guests, master our booking system, and promote membership programs. The role requires a flexible schedule with shifts Fri–Mon evenings and Tue mornings across our 8 San Antonio locations, with reliable transportation to travel between sites.

Ideal candidates bring outstanding guest service, a positive attitude, and strong phone etiquette. Compensation includes an hourly rate with yearly raises and comprehensive benefits.

Qualifications

• Outstanding Guest service and problem-solving skills.
• A contagious positive attitude and professional demeanor.
• Excellent phone etiquette with clear, friendly communication.
• Ability to embrace feedback and grow from it.

Responsibilities

• Greet Guests and Members with warmth, positivity, and a genuine smile.
• Master our booking software to schedule appointments, manage check-ins/outs, and process payments.
• Build lasting rapport with Guests in the lobby, creating a welcoming atmosphere.
• Present and sell membership programs with confidence and charm.
• Deliver exceptional Guest experiences to retain Members and drive in returning Guests.
• Answer phones with professional, upbeat etiquette.
• Thrive in a fast-paced team environment while maintaining a mature, solution-oriented attitude.

Job description

Massage Heights is seeking a friendly Front Desk Rockstar to welcome guests, master our booking system, and promote membership programs. The role requires a flexible schedule with shifts Fri–Mon evenings and Tue mornings across our 8 San Antonio locations, with reliable transportation to travel between sites.

Ideal candidates bring outstanding guest service, a positive attitude, and strong phone etiquette. Compensation includes an hourly rate with yearly raises and comprehensive benefits.